FREQUENTLY ASKED QUESTIONS
How does consignment work at our store?
We partner with you to sell your quality items. When your item sells, we split the profit - you receive 40% of the final selling price, while we retain 60% to cover our operational costs. We handle all aspects of the sale, including display, marketing, and customer service. You'll receive payment for sold items.
What items do you accept for consignment?
We accept:
- Gently used designer and high-quality clothing
- Accessories (handbags, jewelry, watches, scarves, etc.)
- Shoes/boot/sneakers/sandals, etc. in excellent condition (no scuff marks)
- Home décor items including pictures, bedding, sheets (new), lamps, pillows, throws, etc. (no housewares)
All items must be clean, in excellent condition, and current within 2-3 years. Think if you wouldn't buy it, others will not want to buy it
How long do you keep my items?
Items remain in our store for 60 days. The initial price holds for 40 days, after which:
- Days 41-60 items discounted
- Day 60 items expire
After 60 days on the floor, unsold items will be pulled (effective January 8, 2025 $1 per item pull fee applied for consignors who wish to have their items returned) please allow up to 5 days for processing. If items are not picked up within 10 days of expiry date, the items become the property of The Consign Boutique Saint John in which they will be donated to our charity of choice The Joshua Group. https://www.facebook.com/
How do I start consigning with you?
1. Book an appointment (up to 40 items) on our website, or come to our Ten Item Tuesdays, and/or Seven Item Sundays when No Appointment is Needed
2. Bring your clean, seasonal items during your scheduled time. Follow us on social media for seasonal consigining updates.
3. We'll curate your items and select items to sell in our store
4. Sign our consignment agreement
5. We'll display your items within 3-4 days, with the exception of peak time periods
Can I change my consigned items from donate to return?
Due to the high volume of consigned items, we are unable to accommodate mid-consignment changes from donation to return status, or vice versa. During the initial logging process, each item receives a specific tag code designating it as either "donate" or "return." Our inventory management system relies on these codes during the pull process to determine which items to retain or donate. For operational efficiency, our staff cannot manually review individual tags to identify exceptions for consignors who have changed their preferences after the consignment period has begun. This process would create significant administrative burden and workflow disruptions.
How do you determine pricing?
We research current market values and typically price items at 40-50% of their original retail price, depending on:
- Brand and designer
- Condition
- Current fashion trends
- Season
- Original retail price
- Market demand
What happens if my items don't sell?
You have two options for unsold items:
1. Pick them up within 10 days after the items expire. (see exceptions above)
2. Donate them to our partner charities See above "How long do you keep my items?"
Please note. We make every effort to keep your items in excellent condition, but some things are beyond our control.
We are not responsible for lost, stolen, or damaged items.